Studio Closure (22 July - 18 Aug 2021)

Dear Off Duty Members,

This has been a difficult past few months for us all, but let’s keep going strong and working out together!

Our studio will be closed from 22 Jul - 18 Aug 2021. All group and private studio classes will be canceled and the credits will be returned to you. All packages will also be frozen and will be inactive for the duration of which we are closed.

Our Online Studio will be back open soon, so stay tuned to our Instagram and check your inboxes for updates.

HERE ARE SOME FAQS REGARDING YOUR ACCOUNTS, CLASSES AND PACKAGES:

What will happen to the classes I’ve booked into from 22 Jul - 2 Aug?
Your bookings will be cancelled and the credit will be returned to you. You will need to rebook into classes once we reopen the studio from 19 Aug onwards (or as directed by the government).

Will my package expiry be extended?
All packages will be frozen till 18 Aug. Your expiry date will then be pushed back by the number of days it was frozen for. For instance, if as of 21 July, you have 2 days left to finish your package, after the freeze period ends on 18 Aug, you will have 2 days from 18 Aug to finish your package, with it expiring on 20 Aug.

What if I have a package that has yet to be activated? 
If you had recently purchased a package and have yet to activate it (activation window of 1 month from date of purchase), not to worry! The package will also be frozen and the activation window will also be pushed back by the number of days it was frozen for.

Will I be able to book into classes in preparation for your 19 Aug reopening?
While your packages are frozen, you will not be able to use the package to book into any classes. We may choose to reactivate packages earlier than 19 Aug so as to give clients time to book into classes. Updates will be announced closer to 19 Aug.

Can I get my package refunded if I’ve not used it yet?
We will not be refunding any packages due to the closure of our studio (government directed). Refunds will only be considered should you be relocating out of the country or if you have a medical reason preventing you from exercising for the long term. Evidence must be presented.

Thank you and stay safe!
xx
Team Off Duty